If You Have Been Treated Unfairly By a Creditor...


Here is a listing of the United States regulatory agencies to contact if you feel that your credit rights have been violated or if you feel that you have been treated unfairly.

For National Banks:

Office of the Comptroller of the Currency
Customer Assistance Unit
1301 McKinney St., Suite 3710
Houston, TX 77010
(800) 613-6743
www.occ.treas.gov

State Member Banks of the Federal Reserve System:

Division of Consumer and Community Affairs
Mail Stop 801
Federal Reserve Board
Washington, DC 20551
(202) 452-3693
www.federalreserve.gov

Non-member Federally Insured State Banks:

Federal Deposit Insurance Corporation
Office of Compliance and Consumer Affairs
550 17th Street, N.W.
Room PA-1730, 7th Floor
Washington, DC 20249
(202) 942-3100 or (800) 842-6929
www.fdic.gov

Savings and Loan Associations:

Office of Thrift Supervision
Consumer Programs
17010 G Street, N.W., 6th Floor
Washington, DC 20552
(202) 906-6237 or (800) 842-6929
www.ots.treas.gov

Federal Credit Unions:

National Credit Union Administration
Office of Public and Congressional Affairs
1775 Duke St.
Alexandria, VA 22314
(703) 518-6330
www.ncua.gov

Other Lenders:

Federal Trade Commission
Consumer Response Center
600 Pennsylvania Avenue, N.W.
Washington, DC 20580
(202) 326-3758 or (877) FTC-HELP, toll free (877-382-4357)
www.ftc.gov

For a state-chartered bank that is a member of the Federal Reserve System:

Contact the Federal Reserve Bank near you.

For a state-chartered bank that is not a member of the Federal Reserve System:

Federal Deposit Insurance Corporation
Office of Consumer Programs
550 Seventeenth St., N.W.
Washington, D.C. 20429
Toll-free numbers 877-ASK-FDIC (877-275-3342) and TDD: 800-925-4618
www.fdic.gov

For Other Creditors such as Department stores, Finance Companies, etc:

Federal Trade Commission
Division of Credit Practices
Pennsylvania Avenue at Sixth Street, N.W.
Washington, D.C. 20580
File a complaint online

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